Cosmopolitan Hotel Guests
A member of hotel leadership will reach out to the guest to review the below guidelines once we have been made aware of the positive COVID results.
Quarantine Information Guidelines:
Regardless of vaccination/booster status, a guest must quarantine for 5 days from on-set of symptoms or positive test whichever is first. On the 6th day, if the guest is asymptomatic with 24 hours of no fever without the use of medication, they can be removed from isolation. If the guest is still experiencing symptoms on the 6th day, they will continue to quarantine.
What to Expect During Quarantine:
The guest may order in-room dining. The order will be placed in to-go containers and placed on a cart outside of their door. Room Service will inform the guest the order is outside of their room upon delivery.
Housekeeping provides red trash bags the guest can place their linen & towels in and separate black bags for trash such as the to-go containers from room service. We will deliver linen, amenities, and additional bags and place them outside of the door upon request. The keys to the room are deactivated and we do monitor the door activity to ensure no one leaves the room until the end of their quarantine period.
In the event, a guest may choose to check out of the resort while under quarantine, we ask to be notified in advance. We will need to ensure the least amount of contact with guests/CoStars and will assist with the departure. We do ask the guest to double mask. If the guest does leave to quarantine at home, our Director of Risk Management is notified. We are required to notify the Southern Nevada Health District who may reach out to the guest.
We do have an on-call doctor that we can reach out to should the guest be concerned with their symptoms. The on-call doctor will triage the guest and provide recommendations. If the guest requires medical treatment, our Security team can assist if the guest needs to be transported via ambulance. If the guest is self-transporting, please let us know so we may ensure the least amount of contact with guests/CoStars and assist with the departure. We do ask the guest to double mask. Once the guest returns to the resort, the guest can call a Resort Manager on duty at 702.698.6143. A member of the leadership team will greet them in the Porte Cochere with a one-time-key to allow access to the room. Please ensure the guest is ready to present their picture identification.
Although we do not have a set room cost should the guest have to quarantine, we do not charge the full room rate as we understand this is an unexpected cost. In addition, we do waive the resort fees during this time as well. Our website is updated with the current health guidelines and can be referenced here: https://www.cosmopolitanlasvegas.com/health-and-sanitization-guidelines